Camp Red Bay Report - FINAL DAY!
A quick walk to Cabinetry was on the docket for 7:00 AM to talk with Dennis. It was supposed to be our next stop on the way to completing our list of issues at Tiffin Service, but a full day had gone by with no call, and we were concerned we had fallen through the cracks in Tiffin's process.
Good news was that our paperwork was sitting on Chad's workstation, and we were called to Bay 25 within 30 minutes. He couldn't fix the minor defect in the woodwork to the left of the residential refrigerator, because to do so meant the entire cabinet had to be removed. It's relatively minor, so we just had him smooth out the finish on one of our closet doors, and we were back in Site 8 waiting for a call from Paint.
Not 5 minutes after jacks down, slides out and power hooked up, there was a knock at our door. The Tiffin paint supervisor got a look at our dimple on the driver's side front cap, showed me another Phaeton down the next row with a similar dimple on the passenger side, and said that Dustin in Bay 23B was waiting for us. Okay!
Dustin has certainly seen this anomaly before. No one has yet figured out why it is happening, but it appears that when they spray the foam inside the front cap, when it sets it seems to pull the fiberglass back into a dimple. Doesn't happen all the time, but depending on the severity of it, they can remove the foam insulation, heat it and push it out, brace it, and foam it back up. If not successful, it's a 4-day process which requires removing the Diamond Shield, fixing it, and waiting 3 days for the clear coat to set before Diamond Shield can be reinstalled.
Thank goodness ours was the former, and in about 45 minutes Dustin had pretty much removed the offending dimple to where if you didn't know we had one, you couldn't find it. These guys at Tiffin are special craftsmen and women.
After a five minute checkout and being presented with four pages of detail regarding our two week visit totaling zero dollars, we're one night away from heading back to Georgia tomorrow morning. A quick checkup of our headlight alignment is being done tonight by the folks at A+ Lighting, an oil change for the engine and generator tomorrow morning at Bay Diesel, and Red Bay will be in our rear view camera, hopefully until we head back here at the end of our first year of warranty.
For those who are unwilling to travel to Red Bay for Tiffin service because you think it's too far away, you need to rethink your objections. It's worth every penny and every minute of your time to experience the exceptional quality and professionalism of the people here, as well as the information you get from the technicians and fellow Tiffin owners during your stay. It is invaluable.
Just do it.
So long, Red Bay! We'll be back next year!
11/20/2019 09:27:05 pm
It must feel great to know all concerns have been addressed, and that every resolution was done by the best qualified people.
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We're Dave and Barbara Richard, and we're living the ultimate retirement experience - traveling the U.S. and Canada in style in a Tiffin Open Road 36LA Class A motor home, playing golf and stopping at every weird and wacky roadside attraction we can find.